Submit a request
Sign in
Most Commonly Asked Questions
Buyer
Buyer
Discovering
How can I contact the Vango team with a question?
When do you add new art?
How can I narrow down my selection art?
How do I search on Vango?
Can I Get One-On-One Help Finding Original Art?
Artwork
Where are your artists located?
Do Vango Limited Edition Prints come ready-to-hang?
What are Vango Limited Edition Prints?
How does Vango's pricing structure work?
How do you decide which paintings show up hanging on my wall first?
How do you curate your art/artists?
Commission Requests
May I return a commission?
When do I pay for the commission?
How long do commission pieces take?
Why do commission cost more than other pieces by the same artist?
What information do I need to provide to request a commission?
Vango Art iOS App
How do I create collections on the iPhone?
How do I search using the iPhone?
How Do I Share Artwork Using The IPhone App?
What is unique about the iOS app?
Do you have an android app?
Account
What is a collection?
How Do I Add Art To My Favorites?
How do I update my profile picture
Why Didn’t I Get My Email Verification Link?
How do I reset my password?
How Do I Create A Collector Account?
Purchasing
Can I negotiate prices with an artist?
Will I be liable to Pay Duty on my Artwork?
How can I make an offer on a piece?
What do I do if I am having issues pay with my credit card?
Do I need to create an account to purchase a piece?
What payment methods do you accept?
See all 10 articles
After Purchasing
Can I pay for an artwork over the phone?
What happens if I enter the wrong delivery address?
Can I return the artwork if im not satisfied with it?
Can I Cancel An Order Prior To Shipment?
How long will it take to arrive?
Will my artwork come ready to hang?
See all 10 articles
Return Policy
What packaging do I use to return a piece?
What are the shipping and return policies?
What is Vango's 7-day return policy?
How do I return a piece?
What if the artwork arrives damaged?
Who pays for return shipping costs?
