From the time you receive your original artwork from our couriers, you have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund.
We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. So, if you receive artwork you’ve purchased from Vango Art and are not fully satisfied, you have:
- Seven (7) days to contact us about your intent to return the work
- Three (3) days from the day you contacted us to ship out the artwork through a traceable method and provide us with the shipment’s tracking number.
If you do not notify us of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)
How to Return Undamaged Work
Step 1 – Within seven (7) days of your merchandise delivery date, please email firstname.lastname@example.org to give us your order information and the reason for wanting to return the work.
Step 2 – Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist.
Step 3 – Arrange to send the packaged artwork directly back to the artist using a traceable shipping method.
Step 4 – Email all shipping details including tracking number to email@example.com
Once the piece safely reaches the artist and they have confirmed the condition of the work to be the same as it was originally sent out, Vango Art will process your return. The amount owed will be refunded to your original source of payment in the same currency using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.
Vango Art is not responsible for undelivered returns.
What to Do If the Artwork Arrives Damaged
Step 1 – Within seven (7) days of your merchandise delivery date, please email firstname.lastname@example.org to give us your order information.
Step 2 - Save original packaging!
Step 3 - Take photos of damaged artwork and packaging. Please email these photos to email@example.com
Step 4 - A Vango Art support representative will contact you to discuss next steps.